Complaints Procedure

We care about the experience of our patients and strive to continuously look for ways to improve and give you the best possible experience at the clinic. 

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If you would like to make a complaint, please do so in writing by email to 
info@thedentalclinicayr.com

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Complaints can be made up to six months after the event which is the cause for the complaint. Unless the person making the complaint could not reasonably have known of the basis for the complaint beforehand. We will not investigate complaints about events that occurred more than six months before the complaint is received.

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To provide feebdack directly to the practice, please do so  by email to our DPO Victoria Gibbs at info@thedentalclinicayr.com. If you do not agree, If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

 

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

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Feedback

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We welcome feedback therefore please contact us with your views, either in person, by post or by email using the practice contact details in this leaflet. We hope that you are happy with the service we provide. However, if you have a complaint please contact our receptionist, who will inform you of our complaints procedure.

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​Ending a patient agreement

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In rare circumstances a patient-dentist relationship may break down. If this happens, your agreement with the dentist will end and you will be de-registered from their NHS patient list. The dentist will give you 3 months’ notice, in writing, of the de-registration. During that period the dentist will attempt to complete any outstanding care to manage your oral health. Note that immediate deregistration can occur as a result of non-payment of charges, acts of violence or actions that have made the dental team fearful for their safety.