cANCELLATION POLICY

Cancellation Policy

As an independently owned practice we are passionate about ensuring as many patients as possible benefit from our services.
This policy is set to minimise this loss of valuable clinical time where we believe we could be helping hundreds more patients maintain and improve their oral health.

We understand that sometimes plans change and to accommodate our patients’ schedule and ensure smooth operation of the clinic, we have implemented the following 24-hour cancellation policy.

Cancellation Notice

Cancellations must be made at least 24 hours prior to your scheduled appointment time. This allows us to offer the slot to other patients who may be on a waiting list.

How To Cancel

Cancellations can be made via phone, or where available through our online booking system.

Late Cancellations

If you cancel within 24 hours of your appointment, a cancellation fee will be charged as per the below fees.
This fee helps cover the cost of the reserved appointment time.

No Shows

Patients who do not attend for their appointment without prior notice will be charged the amounts as listed below under Fees or where stated for the full amount of the scheduled service.

Exceptions

We understand that emergencies happen. If you have a genuine emergency, please contact us as soon as possible, and we will do our best to accommodate your situation.

Refunds

Please note that the cancellation fee is non-refundable.

Late Cancellation & No-Show

All fees will be applied against the patient’s record and must be settled before access to further dental care is given.

NHS patient - Minimum charge £25/15minutes and multiples thereof
Private or Plan Patient (Including Facial Aesthetics)- £50 /15minutes and multiples thereof
Minimum cancellation charge is 15 Minutes in each case, maximum is the full length of the allotted booking time or quotation provided
In addition, any special services i.e. specific lab work relating to treatment, prescribed medication relating to the treatment will be charged in full

Patients who failed to attend appointments or continue to cancel at short notice will be deregistered.
NHS patients will be deregistered following two late cancellations or no shows in a year.